Exchange and Return Policy
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Is my purchase eligible for return or exchange?
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
- If the product you receive has a genuine quality/manufacturing defect
If the ordered size does not fit well.
The product is unused and all tags are intact and the product is in original condition.
How do I return my purchase?
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
- If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at firstname.lastname@example.org or call our customer care at +91-011-46048795 from Monday to Saturday, between 10:00 AM to 7:30 PM (IST). We will respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
What if I need a different size in the same clothing style I have purchased?
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or chat online with us.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
- Contact us to schedule a reverse pickup.
- Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
- You can then use the credit note to place a new order and choose the correct size.
Please note that size exchanges will not be possible if the product is purchased during a period of Sale or at a special discounted pricing.
When will I receive the exchanged item?
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. within a maximum of 5 working days for domestic shipments.
When will I receive the store credit or refund?
- We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 3-5 business days
- Any refund will be made in the original method of payment
We can only issue a Credit Note for return of Cash On Delivery orders
Terms and conditions
- Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase
- Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund
- International offers are not eligible for exchanges or returns
- Products that are eligible for return, can be returned within 10 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.
- Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
- The Yell Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Yell account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Yell support team at firstname.lastname@example.org
- All returns are subject to the discretion of Yell. But we're a friendly bunch :)