Frequently Asked Questions

  1. Domestic delivery timings and charges.
    • Free shipping all over India . Delivered within 3-4 business days.
  2. International delivery timings and charges.
    • A flat shipping fee of USD 30 is applied to international orders below total basket size of USD 250.We offer free shipping for all international orders above USD 250. Delivered within 7-10 business days.
  3. How do I track my order ?
    • Once you place your order a confirmation mail is sent to your registered mail id which will further include the courier details to track your order.
  4. How can I pay for my orders ?
    • DOMESTIC
      1. Credit Card
      2. Debit Card
      3. Paytm
      4. Cash On Delivery
    • INTERNATIONAL
      1. Credit Card
      2. Pay Pal
  5. Is COD available at all locations ?
    • For cash on delivery we are dependant on our channel partners.
  6. Why have I not received my order confirmation mail ?
    • A confirmation mail is immediately sent to your registered mail id . In case you do not receive one then check on your junk or spam mails. Confirmation mails are often expected there.
  7. How can I track my order?
    • Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email and sms. You can either Track by logging onto your account or visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
      Should you have any questions about your order, we’re just a quick email or phone call away
      +91-
      care@yellclubwear.com | MON - SAT | 10:00 AM - 7:00 PM IST
  8. Who will deliver my order?
    • Within India, we ship through registered courier companies like Delhivery, Bluedart and Shree Maruti Couriers. Our delivery partners will attempt to deliver the package thrice before they return it to us. Usually all domestic orders are delivered in a maximum of 5 days.
    • Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
  9. Is In-store pick-up for online orders available?
    • Yes, you can collect your online orders from any of our Retail Stores if the product is available at the outlet. Please Call or email us to confirm availability.
  10. If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
    • Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
  11. Is my purchase eligible for return or exchange?
    • Your purchase is eligible for return or exchange only if it meets the following conditions:
    • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
    • If the product you receive has a genuine quality/manufacturing defect
    • If the ordered size does not fit well.
    • The product is unused and all tags are intact and the product is in original condition.
  12. How do I return my purchase?
    • Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
    • If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information:
      • - Order number
      • - Delivery address
      • - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
    • You may contact us via email at care@yellclubwear.com or call our customer care at +91 ………...from Monday to Saturday, between 10:00 AM to 7:30 PM (IST). We will respond to you within 48 working hours.
    • A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
  13. What if I need a different size in the same clothing style I have purchased?
    • Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at care@yellclubwear.com or chat online with us.
    • If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
      1. Contact us to schedule a reverse pickup.
      2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
      3. You can then use the credit note to place a new order and choose the correct size.
    • Please note that size exchanges will not be possible if the product is purchased during a period of Sale or at a special discounted pricing.
  14. When will I receive the exchanged item?
    • Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. within a maximum of 5 working days for domestic shipments.
  15. When will I receive the store credit or refund?
    • We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 3-5 business days
    • Any refund will be made in the original method of payment
    • We can only issue a Credit Note for return of Cash On Delivery orders.
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